work smart | train smart offers professional and personal development workshops targeted at start-ups, small business owners, employees, managers, and job seekers to learn new skills and update existing skills.

To promote personal growth and skill development in 2016, work smart | train smart has waived the registration fee for workshops listed under the category: "Personal Development Series".

To download a PDF version of the following workshops, please click here.

Registration is required for all workshops. Thank you!

10
MAR

THE PRESENTER'S TOOLKIT

This workshop is for those who want or need to speak in front of groups on a regular basis. It includes tools and materials for speakers, resources for audience engagement, as well as confidence boosters for individuals new to public speaking.

Topics that will be reviewed:

  • The importance of body language
  • What you say vs. how you say it
  • Expectations from the audience
  • Time management
  • Popular presentation technology
  • How to use tools, resources and your environment to make you more comfortable when speaking
 

Date:
Thursday, March 10, 2016
6-8pm

Cost:
$25.00 (HST included)

 

To register for this workshop, please fill out the Course Registration Form.


23
MAR

COMMUNICATING EFFECTIVELY WITH CUSTOMERS

Every customer has different needs and wants, each with their own personality. This workshop identifies the key steps in interacting with customers, how to work with difficult people, as well as the best methods for achieving a positive sale.

Topics that will be reviewed:

  • What is customer service?
  • Aggressive and passive personalities
  • Overcoming a dominant (bullying) personality
  • Respect: show it to receive it
  • Active listening
  • The importance of body language
 

Date:
Wednesday, March 23, 2016
6-8pm

Cost:
$25.00 (HST included)

 
 

To register for this workshop, please fill out the Course Registration Form.


07
APR

LEARN HOW SOCIAL MEDIA CAN IMPROVE YOUR JOB SEARCH

This workshop will discuss the different ways that employers recruit and find qualified candidates, specifically focusing on the importance of having an online presence for job seekers. If an employer can’t find you online, they may lose trust in your qualifications and question your missing online identity.

Topics that will be reviewed:

  • Overview of social media
  • How employers use social media when hiring and evaluating candidates
  • LinkedIn, Facebook, Twitter, and Instagram
  • How to network online
  • How to job search using social media

(This workshop is part of the "Personal Development Series".)

 

Date:
Thursday, April 7, 2016
6-8pm

Cost: 
FREE
Maximum 10 registrants

 
 

To register for this workshop, please fill out the Course Registration Form.


20
APR

GOAL SETTING AND GROWTH MANAGEMENT

A business cannot survive without structure and goals. As a business owner, you need to proactively prepare for the path that you want your business to follow. This may sound like common sense but the lack of goal setting and business management are two main reasons why businesses fail.

If you plan for growth through goal setting, you will be prepared for the transition when it happens. This workshop will discuss how to implement a practical goal setting technique that fits you and your business.

Topics that will be reviewed:

  • SMART goal setting
  • Short and long-term goals
  • How to manage your needs and your business’ needs
  • Predicting and watching for growth trends
  • Adapting to, and embracing, change
 

Date:
Wednesday, April 20, 2016
6-8pm

Cost:
$25.00 (HST included)

 
 

To register for this workshop, please fill out the Course Registration Form.


11
MAY

ORGANIZATIONAL STRATEGIES FOR BUSINESS OWNERS

Staying organized while starting and running a business can be challenging – but worth it. Organization leads to higher productivity, a positive attitude, as well as improved customer engagement and retention. Find your organizational strengths to avoid frustration, lost work, poor morale, and missed opportunities.

Topics that will be reviewed:

  • The impact of organization on a business
  • Organizational strategies for product and service-based businesses
  • Organizational strategies that fit different personality types
  • Transition and timeline to be organized
 

Date:
Wednesday, May 11, 2016
6-8pm

Cost:
$25.00 (HST included)

 
 

To register for this workshop, please fill out the Course Registration Form.


25
MAY

MONEY MANAGEMENT FOR SMALL BUSINESSES

This workshop will discuss basic financial management for start-ups and small businesses to stay organized and in control when it comes to making and spending money.

Topics that will be reviewed:

  • Cash flow projections
  • Expense review
  • Day-to-day bookkeeping
  • Popular bookkeeping/accounting software
  • Impact of financial management on income tax and HST remittance
 

Date:
Wednesday, May 25, 2016
6-8pm

Cost:
$25.00 (HST included)

 
 

To register for this workshop, please fill out the Course Registration Form.


08
JUNE

SMALL BUSINESS MARKETING

Marketing is an integral part of business success. Businesses need to have a well-researched marketing plan that fits their product/service, audience, and budget.

Regardless of the size of your business or the length of time it has been open, your business depends on the marketing you choose to attract and retain customers.

Topics that will be reviewed:

  • How to determine your marketing budget?
  • The importance of your elevator pitch - you are your business!
  • The $500 Marketing Plan
  • How does social media fit my business?
  • Marketing vs. public relations
 

Date:
Wednesday, June 08, 2016
6-8pm

Cost:
$25.00 (HST included)

 
 

To register for this workshop, please fill out the Course Registration Form.


22
JUNE

PERSONALITY, JOB FIT AND COMPANY CULTURE

Ever wonder if there is a perfect job for you? Or have you ever wished for the perfect employee? These ideals are realistic and can be achieved easily by understanding the importance of personality and job fit.

Topics that will be reviewed:

  • What is company culture? What is job fit?
  • Understanding your needs when applying for a job/hiring a new employee
  • Embracing the existing culture - don’t try to change it
  • How to communicate with different personalities
  • Understanding motivators for behaviour
  • How to flip a negative to a positive
  • What can you control?

(This workshop is part of the "Personal Development Series".)

 

Date:
Wednesday, June 22, 2016
6-8pm

Cost: 
FREE
Maximum 10 registrants

 
 

To register for this workshop, please fill out the Course Registration Form.


06
JULY

COMMUNICATING EFFECTIVELY WITH CUSTOMERS

Every customer has different needs and wants, each with their own personality. This workshop identifies the key steps in interacting with customers, how to work with difficult people, as well as the best methods for achieving a positive sale.

Topics that will be reviewed:

  • What is customer service?
  • Aggressive and passive personalities
  • Overcoming a dominant (bullying) personality
  • Respect: show it to receive it
  • Active listening
  • The importance of body language
 

Date:
Wednesday, July 06, 2016
6-8pm

Cost:
$25.00 (HST included)

 
 

To register for this workshop, please fill out the Course Registration Form.


10
AUG

EMOTIONAL INTELLIGENCE 1: SELF-AWARENESS

In recent surveys, employers have identified that soft skills are more important than hard skills (computer, math, science, etc.) for certain positions. All employers agree that both soft and hard skills are important (and needed) for positions in every industry.

Most new hires and job seekers expect employers to teach them the 'needed' skills to do their job, which typically focus on hard skills. In turn, employers expect you to have established your 'needed' soft skills prior to employment.

The purpose of this course is to help you be self-aware and observe yourself in a variety of situations. This will help you understand what drives your actions, as well as the actions of others.

Topics that will be reviewed:

  • What is self-awareness?
  • Emotional control
  • Self-confidence
  • Growth mindset

(This workshop is part of the "Personal Development Series".)

 

Date:
Wednesday, August 10, 2016
6-8pm

Cost: 
FREE
Maximum 10 registrants

 
 

To register for this workshop, please fill out the Course Registration Form.


24
AUG

EMOTIONAL INTELLIGENCE 2: EFFECTIVE COMMUNICATION

Each person has a unique communication method. They verbally and non-verbally interact with a variety of individuals every day, basing their interactions on what they see, hear and sense.

Business professionals, new hires and job seekers need to learn about the different communication styles, so that they understand and recognize how to productively interact with others and use their communication strengths for different situations.

You will be more effective at identifying communication traits and needs in coworkers and management, which will result in better relationships, reduced frustration, and limited miscommunication.

Topics that will be reviewed:

  • What is communication?
  • Self-confidence and emotional control
  • Dealing with difficult people and difficult situations
  • Working in a team
  • Presenting and public speaking

(This workshop is part of the "Personal Development Series".)

 

Date:
Wednesday, August 24, 2016
6-9pm

Cost: 
FREE
Maximum 10 registrants

 
 

To register for this workshop, please fill out the Course Registration Form.


07
SEPT

EMOTIONAL INTELLIGENCE 3: LEADERSHIP & MANAGEMENT

There are different explanations as to the qualities and experience that ‘makes a leader’. Our belief is that leaders are defined by the knowledge they have about themselves and the confidence they show reflecting that knowledge.

The ability to lead peers, employees and customers is a skill that people need and is in-demand for 2016. Whether you are applying for a new position, vying for a promotion or starting your own business, being able to manage people and responsibilities puts you in a separate category – most notably, separate from the followers.

Topics that will be reviewed:

  • What does a leader look like?
  • Understanding and embracing company culture
  • Facilitating and presenting
  • Coaching and mentoring
  • Inspiring individual and team growth
  • Meeting management

(This workshop is part of the "Personal Development Series".)

 

Date:
Wednesday, September 07, 2016
6-9pm

Cost: 
FREE
Maximum 10 registrants

 
 

To register for this workshop, please fill out the Course Registration Form.


21
SEPT

LEARN HOW SOCIAL MEDIA CAN BENEFIT YOUR BUSINESS

Are you looking to build your network? Would your business benefit from online advertising?

This workshop will discuss the different ways that social media can improve your customer relationships, create new opportunities, and grow your network by humanising your online presence.

Topics that will be reviewed:

  • Overview of social media
  • Know how your target market finds you online
  • Use your social media to inform, educate, or promote topics that are of interest to your customer
  • Pros and cons of using LinkedIn, Facebook, Twitter, and Instagram
  • Monitoring activity, scheduling content and adapting to customer needs
 

Date:
Wednesday, September 21, 2016
6-8pm

Cost:
$25.00 (HST included)

 
 

To register for this workshop, please fill out the Course Registration Form.


05
OCT

GOAL SETTING AND GROWTH MANAGEMENT

A business cannot survive without structure and goals. As a business owner, you need to proactively prepare for the path that you want your business to follow. This may sound like common sense but the lack of goal setting and business management are two main reasons why businesses fail.

If you plan for growth through goal setting, you will be prepared for the transition when it happens. This workshop will discuss how to implement a practical goal setting technique that fits you and your business.

Topics that will be reviewed:

  • SMART goal setting
  • Short and long-term goals
  • How to manage your needs and your business’ needs
  • Predicting and watching for growth trends
  • Adapting to, and embracing, change
 

Date:
Wednesday, October 05, 2016
6-8pm

Cost:
$25.00 (HST included)

 
 

To register for this workshop, please fill out the Course Registration Form.


19
OCT

LEADERSHIP STYLE AND SKILL DEVELOPMENT

This workshop will help identify what type of leader you are and focus on strengthening your leadership skills based on your personality, communication style, and organizational preference.

Our belief is that leaders are defined by the knowledge they have about themselves and the confidence they show reflecting that knowledge.

Topics that will be reviewed:

  • What type of leader are you?
  • Communication styles/effective communication methods
  • The pursuit of self-confidence and emotional control
  • Being a role model
  • Leading a team
  • Delegating responsibilities, providing feedback
  • How to be a problem solver
 

Date:
Wednesday, October 19, 2016
6-9pm

Cost:
$40.00 (HST included)

 
 

To register for this workshop, please fill out the Course Registration Form.


22
OCT

PUBLIC SPEAKING: STORYTELLING AND AUDIENCE ENGAGEMENT

This workshop is an extension from The Presenter’s Toolkit session and will help you appreciate how your story can have an impact on your audience. The focus is on those who speak in front of groups on a regular basis, as well as those looking to add a voice to their business. It includes tools and materials for speakers, resources for audience engagement, as well as confidence boosters for individuals new to public speaking.

By providing a human touch to your business, your customer will see beyond the tangibles. People like to engage with other humans – not just a web site or products. This workshop will help you develop your story and discuss different ways for you to share it.

Topics that will be reviewed:

  • Developing your story: the essential steps and stages to engage with your audience
  • What you say vs. how you say it
  • Different ways to introduce public speaking as a promotional tactic
  • Expectations from the audience
  • How your story impacts sales
  • How to use tools, resources and your environment to make you more comfortable when speaking
 

Date:
Saturday, October 22, 2016
9am-12pm

Cost:
$40.00 (HST included)

 
 

To register for this workshop, please fill out the Course Registration Form.


09
NOV

COHESION BETWEEN GENERATIONS IN THE WORKPLACE

You can be interacting with four different generations at any time. Each generation has different ideals, values, learning preferences, communication styles, and employment goals – so how can you expect to work with them effectively without understanding them?

This workshop is beneficial for existing employees, businesses preparing to hire, and managers that have a diverse workforce.

Topics that will be reviewed:

  • Generation definitions and characteristics: Baby Boomers, Generation X, Generation Y (Millennials), and Generation Z
  • Generational overlap
  • Needs and expectations to thrive and survive employment
  • Rules of engagement

(This workshop is part of the "Personal Development Series".)

 

Date:
Wednesday, November 09, 2016
6-8pm

Cost: 
FREE
Maximum 10 registrants

 
 

To register for this workshop, please fill out the Course Registration Form.


23
NOV

ORGANIZATIONAL STRATEGIES FOR BUSINESS OWNERS

The title says it all – this workshop will address strategies to help start-ups and small business owners stay organized. We will target four main areas: time management, inventory management, people management, and financial management.

Topics that will be reviewed:

  • How personality impacts organizational preferences
  • SMART goal setting
  • Effective budgeting techniques
  • The importance of saying ‘NO’
  • Manual vs. technology-based organizational tools
 

Date:
Wednesday, November 23, 2016
6-8pm

Cost:
$25.00 (HST included)

 
 

To register for this workshop, please fill out the Course Registration Form.


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